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BOOKING FEES 

A deposit is required on all services upon booking. This fee will go towards your final payment. All deposits made are non-refundable but may be transferred to another date.

BEFORE YOUR APPOINTMENT 

Immediately after booking you will receive a confirmation email. Please revise the contents of this email as there will be important information regarding your appointment.

LATE POLICY 

There is a 30 minute grace period. Failure to arrive within that period without notice will result in an automatic cancellation. I understand things happen! Please plan ahead to avoid cutting into your appointment time. If you are late with notice an additional fee with be added to your total. Late fee = $25 / 30 minutes; Example, 1 hour late = $50 late fee. 

CANCELLATION POLICY

A 24 hour (minimum) notice is required if you wish to cancel your appointment. If you decide not to give notice as well as no-show, you will be unable to transfer your deposit to a later date, and may be subject to an additional $10 fee when booking your next service.

RETURN POLICY

All services, deposits and transactions are non-refundable unless stated otherwise.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or in its original packaging. You’ll also need the receipt or proof of purchase. Products must be returned within 30 days of your initial purchase.

To start a return, you can contact us at aphroditeluxe@hotmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aphroditeluxe@hotmail.com. 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

If an item has be opened, used or damaged by the receiver, it can no longer be returned or refunded. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards or trainings.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. All services and deposits are non-refundable. 

SHIPPING POLICY

Once an order has been placed please allow 1-3 business days for processing. You will be sent an email once your item(s) have been shipped. All deliveries are handled by shipping couriers therefore, all estimated shipping times may vary. Please ensure your shipping address is filled out correctly upon check out. Once your package has left our facility we are not responsible for any lost, stolen or damaged goods. All sales are final.

PICK UP POLICY

Once an order has been placed please allow 24 hours for processing. You will be sent an email once your item(s) are ready for pick up.